To boost performance of operations/service/delivery & related support
functions such as HR, Admin etc through efficient employee performance analysis &
Responsible for performance data accuracy & continuity on daily basis. Resolve gaps
through client visit or on call or email depending upon severity of gap.
Analyse operations/service/delivery KPI (Key Performance Indicators) & for related support functions such as HR
department to identify variation from target -positive & negative both, also identify
patterns & anomalies
Conduct Root Cause Analysis & prepare report by writing causes and probable
solutions with supporting information.
Conduct market & employee surveys
Well aware & fairly experienced in established improvement approaches and tools such
as lean management, value stream mapping, kaizen and any other continuous
improvement tools and techniques is strongly preferred.
Awareness of Product/Service development & delivery, purchasing, supply chain
management, service operations and customer care
MBA Operations & HR
2 years to 4 years
Preferred experience implementing improvement technique or project related to same.